This
paper identifies, conceptualises and measures the extent of logistics
resources acquired by Malaysian logistics service providers (LSPs) and
further examines the impact of such logistics resources on logistics
performance in terms of customer service innovation and cost leadership.
Based on data from interviews and a survey of 123 LSPs in Malaysia,
this paper uses factor analyses to establish five components of
logistics resources and capabilities – technology, physical, management
expertise, relational and organisational resources. Further regression
analyses suggest that each logistics resource is positively associated
with both customer service innovation and cost leadership, and some of
these resources are bundled together to enhance the two performances.
The paper contributes to the development of constructs and measurements
for logistics resources from LSPs’ perspective and provides
theory-driven empirical evidences to explain the performance of LSPs.
Thursday 24 January 2013
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